All orders for delivery within New Zealand are sent by tracked courier service via Courier Post. Delivery must be to a physical address - parcels cannot be delivered to PO Boxes, Parcelpods or Private Bags.
Free freight on orders over $59.00
Orders delivering to Australia have the option at checkout of either Australia Post eParcel or premium DHL Express delivery. All deliveries are sent by tracked courier service, with signature required.
Rest of World Deliveries
All orders to rest of world are sent with DHL Express. Target delivery timeframe is 2 - 5 business days.
Import Duties & Taxes
We believe in a great customer experience, so all parcels are sent with local duties & taxes paid.
Authority to Leave
All parcels are sent with 'signature required'. We strongly recommend that you use a business delivery address to ensure someone is available to sign for your parcel. If no one is present to take delivery, a 'card to call' will be left by the courier and you will need to contact the courier to arrange re-delivery.
You may provide the courier with Authority to Leave (ATL) if no one is present to receive your delivery. If you give permission for the courier to leave your parcel without being signed for, please note this in your order comments at checkout.Risk & Responsibility
Unfortunately PURE Sports Nutrition cannot take responsibility for delays in delivery once it has shipped with the courier. You will be provided with a unique courier tracking ID which will provide real time online track & trace of your parcel. We will endeavour to assist with any delivery issues where possible.
For any shipping queries, please email firstname.lastname@example.org